Refund policy
At Naumora, your comfort and satisfaction are important to us. If you are not fully satisfied with your order, we’re here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Show no signs of damage or misuse
How to Start a Return
To begin a return request, please contact us first at:
- Full name
- Order number
- Reason for the return
Our team will guide you through the next steps of the return process.
Refunds
Since we currently offer Cash on Delivery (COD) only, approved refunds will be provided through a suitable refund method agreed upon with the customer.
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with clear photos of the issue, and we will make it right.
Return Shipping
Naumora covers the return shipping costs for approved returns. Customers will not be charged return shipping fees once the return request has been confirmed by our team.
Contact Us
For any questions regarding returns or refunds, please contact us at: